Newport News, VA, November 18, 2017 – TPMG Orthopedics, a division of Tidewater Physicians Multispecialty Group (TPMG), has opened a centralized call center to better serve its patients. TPMG, with its more than 200 specialty and primary care physicians, serves the Tidewater region of Virginia from more than 75 offices. The call center features dedicated schedulers and clinical contacts available to answer a variety of questions ranging from prescription refill requests to procedure specific recovery inquiries.
The eight physicians and advanced practice clinicians see patients at three locations and specialize in general orthopedics to include: sports medicine, total joint replacement, foot and ankle treatment, and spine care to meet your complete orthopedic needs.
“We constantly strive to improve our patients’ experience and understand that when you are in pain or unsure of how to proceed, the last thing you want to do is leave a message with our receptionist and patiently wait for a clinical team member to return your call,” said Division Manager, Stephanie Huffman. “We want to answer our patients’ questions immediately and offer the best patient service available.”
With the range of services available to patients, a variety of questions range from return to play, surgery recovery, prescription refill requests and procedure specific concerns are all answered by a Licensed Practical Nurse with more than 14 years of orthopedics experience, over half of which was gained with the TPMG Orthopedics group.
“Our nurses are very aware of the expectation our physicians have for our patients’ care and recovery, and they work diligently to meet that expectation on a daily basis,” said TPMG Orthopedics physician Matthew Hopson, DPM.
Scheduling across the three locations is managed by multiple schedulers, who have a thorough understanding of each provider’s specialty and schedules to ensure patients are given the earliest possible access to appointments and are seen by the appropriate provider.
The call center is open during regular office business hours, Monday – Thursday, 8 a.m. to 5 p.m. and Friday, 8 a.m. to 4 p.m. TPMG Orthopedics also offers same-day appointments for acute injuries, as well as a daily walk-in clinic for acute sports injuries from 8:30 a.m. to 10:30 a.m. at the Newport News and Williamsburg locations.
TPMG Orthopedics is accepting new patients. Offices are located in Newport News, Williamsburg and Gloucester.
For scheduling and clinical questions, the call center can be reached at (757) 345-5870 and (757) 327-0657. To learn more about the division visit, www.mytpmg.com.
ABOUT THE TIDEWATER PHYSICIANS MULTISPECIALTY GROUP
Founded in 1992, Tidewater Physicians Multispecialty Group (TPMG) includes more than 200 primary care, specialty physicians and advanced practice clinicians in more than 75 locations throughout southeastern Virginia. TPMG’s mission is to provide superior healthcare that is responsible, physician-directed, and dedicated to keeping patients’ best interest foremost. The TPMG medical team includes expert physicians, nurse practitioners, physician assistants, nurses, medical assistants, diagnostic staff, and non-clinical staff all working together to provide consistent, compassionate, high-quality medical care. Learn more at www.mytpmg.com.