TPMG Patient FAQ’s

How do I access my records and test results, schedule or change an appointment, request medication refills, or receive messages from my provider?

By signing up or logging into the TPMG patient portal, you now have secure access to all of your medical information as well as appointment scheduling/cancellations.

What is the TPMG Patient Portal?

The Patient Portal is an intuitive, online portal that enables TPMG patients and providers to securely access and manage health information. Overall, the patient portal improves communication, patient care, and the full patient experience.

How do I enroll in the TPMG Patient Portal?

Step 1: Go to our website at

Step 2: At the top right side or at the footer of our homepage, click the Patient Portal button.

Step 3: In the top right corner, click Log In or Enroll.

Step 4: Under Need an account, click Let’s Get Started.

Step 5: Enter your email address and create a strong password. Your provider should have provided you a PIN via email. Agree to the Terms and Conditions.

Step 6: Click Create My Account. You are now enrolled in the Patient Portal.

If you have trouble logging in or finding your test results within a week, please contact your provider for assistance.

How do I access my notes and results in the TPMG Patient Portal?

Step 1: Log into the Patient Portal.

Step 2: Click on the My Chart tab at the top of the screen.

Step 3: Click on the Documents tab.

Your visit notes will be in the Clinical Document section. Your scanned documents and reports will be located in the Encounter Notes section.

How do I transfer my medical records?

To transfer or receive your medical records, visit

How do I pay my bill?

Bill payment is due within 30 days of your appointment. For your convenience, you can pay your TPMG bills online, by mail, over the phone, or at one of our locations. Visit to pay your bill or view your billing options.

How do I contact the billing department?

Please contact the TPMG Central Billing Office at (757) 232-8777 or (877) 271-3810 for further assistance.

Where can I access the forms I need to fill out for my appointment?

At the bottom of each location page, you will find the patient forms that you will need to complete.

What should I bring to my appointment?

For a full list of items to bring to your appointment, visit

How do I cancel or reschedule my appointment?

If you are unable to attend your appointment, please visit to learn the proceeding steps for cancelling or scheduling an appointment.

Which insurances does TPMG accept?

While TPMG contracts with several insurance carriers, please note that not all TPMG physicians actively participate in TPMG’s listed carrier plans. Please contact your physician’s office to verify participation with your insurance plan. For a full list of TPMG insurance carriers, visit

What precautions are TPMG taking to keep patients safe during COVID-19?

TPMG is taking every possible precaution to keep our patients safe, including wearing protective equipment, frequently sanitizing and cleaning equipment, following social distancing protocols, and providing telemedicine virtual visits. We thank you for trusting us with your care at this time and we truly value your safety.

Visit for a full list of COVID-19 updates and to learn how you can stay safe during your appointments.

What is the firearm policy?

In order to ensure a safe environment for employees, patients, and visitors, TPMG prohibits the wearing, concealing, transporting, storage, or presence of firearms or other dangerous weapons in our facilities. Any employee in possession of a firearm or other dangerous weapon while on our facilities or while otherwise fulfilling job responsibilities may face disciplinary action including termination. A patient or visitor who violates this policy may be removed from the facility and reported to police authorities.  There are a few exceptions to the policy:

  • ​Any law enforcement personnel engaged in official duties. If off duty, the law enforcement personnel must show their badge when carrying a firearm/weapon.
  • Any security personnel engaged in official duties.
  • Any person engaged in military activities sponsored by the federal or state government, while engaged in official duties.
What is the smoking policy?
To ensure the health and safety of our patients and employees, smoking and tobacco use are prohibited on TPMG property.

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